Shopping Centre Operations Manager

Overview Do you have strong operational and facilities management experience in a public-facing environment? Are you looking for a hands-on role where you can make a meaningful impact during a key transition period? This fixed-term contract offers the opportunity to lead operations for an established shopping centre that is planned to be redeveloped into residential use. You’ll play a vital role in keeping the centre running safely and efficiently during its remaining operational period. If you enjoy variety, problem-solving, and working with diverse teams, this could be the ideal next step. What you’ll be doing… * Oversee daily operations to keep the centre safe, clean, and running smoothly. * Manage contractors across hard and soft services, ensuring standards and records are maintained. * Maintain plant, machinery, and key systems, ensuring full regulatory compliance. * Lead on Health & Safety compliance, including fire safety, incident reporting, and insurance requirements. * Report on ESG, waste and energy performance, and ISO 14001 activity. * Manage purchase orders, approve invoices, and support budget control. * Liaise with tenants to ensure compliance and provide operational support. * Build strong relationships with local authorities and external partners. * Work closely with the centre management team to uphold standards through the redevelopment phase. Why explore this role? * A great opportunity to gain experience in the shopping centre sector during a unique transitional phase. * Work with an established, supportive management team. * Make a meaningful impact on the centre’s final operational period before redevelopment. * Join an employer committed to compliance, safety, and staff development. To be successful you will need… * Experience delivering maintenance or facilities services in a public-facing environment. * Experience managing security, cleaning, and/or maintenance teams. * Strong record-keeping and compliance management skills. * An understanding of working to budgets and approving expenditures. * A hands-on approach and the ability to work independently under tight timelines. * Excellent communication and relationship-building skills. * Flexibility to adapt to the demands of a retail environment. * IOSH Managing Safely (or above). Salary: Up to £45,000 basic Contract Type: Fixed-Term Contract - supporting the centre’s operations ahead of its planned redevelopment into residential use