Contact Centre Agent

Your new company Join a well-established organisation that prides itself on delivering exceptional customer service within a professional and supportive environment. You'll be part of a collaborative team that values innovation, care, and customer-centricity. The business is within the Financial Services Sector, based in Redhill and looking to hire a permanent Call Centre Agent, with hybrid working opportunities after training and probation. Your new role As a Call Centre Agent, you will handle incoming customer communications, ensuring queries are resolved promptly and accurately in line with company policies and service standards. You'll maintain detailed knowledge of products, processes, and technology, while recording customer data accurately. This role requires flexibility to support different areas of the department during peak periods and a commitment to delivering high-quality service at all times. What you'll need to succeed Previous experience in a customer service environment - ideally within Call Centres, Financial Services or Customer Service. Excellent communication skills (verbal and written) Strong listening skills and ability to identify relevant information Ability to prioritise, multitask, and adapt to change Based local to RedhillWhat you'll get in return Competitive salary of £24,500 Full-time, office-based role with a supportive team environment Monday to Friday schedule - no weekends Opportunities for career progression within customer services Hybrid working with 2 days working from home after training and probation 26 days holiday plus bank Private medical insurance Other generous benefits/retail discountsWhat you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)