Graduate Account Manager E-commerce

Graduate Talent is pleased to be working with a fast-growing e-commerce client based in Stratford-upon-Avon. We are looking for an enthusiastic graduate to join as a Graduate Account Manager, supporting customer accounts, managing enquiries, and helping drive growth across their online platforms. This is a full-time, office-based role. Key Details Hours: Monday–Friday, 9:00am–5:00pm (30 min lunch) Job Type: Full-time, Permanent Salary: £24,000 per year Bonus: Monthly commission scheme What you’ll be doing * Managing inbound customer accounts and guiding them through the buying process * Building strong, long-term relationships with both new and existing customers * Advising customers on products and helping them find the right solutions * Identifying opportunities to up-sell and cross-sell across the product ranges * Responding to customer and supplier queries via phone and email * Resolving issues and ensuring an excellent after-sales experience * Reviewing customer feedback and suggesting improvements * Supporting the wider team with general admin and day-to-day tasks Who We’re Looking For * A confident, professional communicator * Customer-focused with strong problem-solving and organisational skills * Reliable, proactive, and able to work both independently and in a team * A graduate eager to grow into account management and e-commerce * Someone motivated to learn, develop, and take ownership of their accounts What You’ll Love * Competitive salary plus monthly performance bonuses * 28 days holiday (20 + 8 bank holidays) * Company pension scheme * Free on-site parking * Supportive, vibrant office environment with regular team events * Full training and ongoing professional development to accelerate your career