Student Support Officer

Student Support Officer Salary: £26,000 + Monthly Bonus Location: Reading (in-person) If you’re passionate about helping people grow, succeed and achieve their career goals, this is your opportunity to play a key role in shaping futures. Join a thriving training centre where every day brings the reward of supporting learners on life-changing journeys. About Company You’ll be joining a long-established, highly respected training organisation known for empowering thousands of learners through industry-recognised courses and flexible learning pathways. Their newly refurbished Reading training centre offers a modern, vibrant environment designed to inspire success. As part of a supportive and energetic team, you’ll benefit from: * A welcoming, inclusive and student-centred atmosphere * Clear opportunities for professional growth * Regular social events and team activities * A culture committed to excellence in workplace learning * Full access to the organisation’s entire course portfolio, with paid time to complete them This is an exciting chance to join a company with a rich legacy of developing people while embracing innovation and best practice. About the Job As a Student Support Officer, you’ll play a vital role in supporting learners throughout their journey, ensuring each individual feels motivated, confident and fully supported. Your responsibilities will include: * Acting as the first point of contact for learners and exam candidates * Providing day-to-day support, encouragement and guidance * Administering and invigilating high-stakes examinations * Offering 1:1 support to students who need extra help * Monitoring progress, identifying barriers and helping learners stay on track * Running mock interviews and CV clinics to support job seekers * Celebrating achievements and organising graduation ceremonies * Accurate record-keeping and general administration * Contributing to social media content creation * Supporting with the smooth running of the training centre * Carrying out additional duties aligned with team and organisational goals This role is fully in-person at the Reading centre and follows a 37.5-hour working pattern, including two late Thursdays and two Saturdays per month (with a weekday off in lieu). Ideal Candidate You will be someone who genuinely loves helping others and thrives in a student-focused, fast-paced environment. You’ll ideally have: * At least 1 year of experience in administration or a customer-facing role * Strong communication and interpersonal skills * Excellent organisational ability and high accuracy * Confidence using IT, Microsoft Outlook and Teams * Great critical thinking and time-management skills * A proactive, positive attitude with a willingness to learn * The ability to work independently while being a supportive team player Above all, a passion for people and their professional development is essential. Apply Now If you’re looking for a rewarding role where you can make a real impact on learners’ futures, we want to hear from you. Apply today and take the next step in your career as a Student Support Officer