Customer Sales Advisor

Customer Advisor Dealing with customers both face to face and on the phone Cheltenham new site £27-£30k Tuesday to Saturday 8.30am-5pm Great opportunity to make this your own! What You’ll Be Doing * Acting as the face and voice of the new Cheltenham site, greeting all customers and visitors. * Handling customer enquiries in person, over the phone, and via email in a professional, friendly manner. * Guiding customers through the full sales journey: from enquiry to tour to reservation to move-in. * Converting leads into bookings and promoting units, contents protection, packaging and add-on services. * Managing bookings, payments, move-ins, renewals and customer records through the CRM (HubSpot). * Supporting the wider business by responding to sales calls and email enquiries for additional UK sites. * Ensuring the facility is clean, secure, presentable, and fully operational at all times. * Conducting daily site checks, including gates, units, lighting and security systems. * Maintaining high standards of health & safety and ensuring full compliance with company procedures. * Reporting maintenance issues and supporting operational tasks as required. * Taking ownership of site performance, customer satisfaction, and sales results. Must Haves * 2–3 years’ experience in a customer-facing sales or customer service role. * Proven ability to convert enquiries into sales (phone and in person). * Strong IT skills, including CRM experience (HubSpot or similar). * Excellent communication skills, especially over the phone. * Ability to work independently in a standalone environment. * Strong organisational skills and exceptional attention to detail. * Self-motivated, proactive, and commercially minded. * Full UK driving licence. Nice to Haves * Experience within storage, property, retail or hospitality sales. * Familiarity with HubSpot CRM. * Experience running a stand-alone site or working solo. * Experience with facilities, health & safety or site security checks. * Background in roles with upselling or cross-selling targets. * Prior experience dealing with multi-site enquiries or centralised sales functions. * Confidence suggesting improvements or contributing to site performance. * Strong administrative experience and comfortable handling customer documentation. Our mission of ‘Making Recruitment Personal’ also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion. We strive to personally connect with each applicant, but due to current circumstances, this is not always possible. If you haven't received a response within 5 working days, please understand that your application has not been successful on this occasion