Helpdesk & Contract Support Administrator

Helpdesk & Contract Support Administrator – Facilities Management Location: St Albans Salary: c£30,000 + 25 days holiday Sector: Total Facilities Management (TFM) | Customer Service | Administration About the Company Join a leading Total Facilities Management (TFM) service provider operating nationwide. Our client portfolio spans multiple sectors, including blue-chip organisations, delivering exceptional hard and soft FM services across the UK. The Role We are seeking a Helpdesk & Contract Support Administrator to join a collaborative team in St Albans. This is a fast-paced, customer-focused role combining helpdesk coordination and contract support administration. Key Responsibilities: * Act as the first point of contact for incoming calls and client queries. * Allocate jobs to engineers and update the CAFM system (IFM). * Raise and validate Purchase Orders (POs). * Ensure accuracy of job details and documentation. * Gain exposure to finance processes (training provided). * Support the wider team with operational tasks. What We Offer * Collaborative team culture – everyone supports each other. * Regular training and development (finance & operations). * Monthly team socials and quarterly back-to-basics training. * Mentoring and site visits to understand FM operations. * A manager who values recognition and rewards success. About You We’re looking for someone with: * Customer service experience and strong communication skills. * Good IT and computer literacy. * A proactive, enthusiastic personality with a natural curiosity. * Ability to represent the business professionally in client-facing situations. * Previous FM experience is not required – training is provided! Keywords Facilities Management, FM, Total Facilities Management, Helpdesk, Contract Support, Administrator, CAFM, IFM, Purchase Orders, Customer Service, Client Liaison, Office Support, St Albans Jobs, Administration Jobs, Building Services, Engineering Support, Blue Chip Clients, Hard Services, Soft Services