Customer Service Assistant

Are you looking for a rewarding opportunity where you can make a real difference? Join a supportive, community-focused organisation offering excellent benefits, including a competitive salary, 17.5 hours per week, and the chance to contribute to the wellbeing of the local community. As a Customer Service Assistant, you will play a crucial role in delivering high-quality, customer-focused services across multiple channels, helping to provide essential support to tenants and customers. You will ensure that all queries are addressed efficiently and professionally, with a focus on getting things right the first time. This role offers a chance to work in a dynamic team environment, with opportunities to contribute to administrative tasks and ensure smooth operations in a fast-paced environment. Key Responsibilities of a Customer Service Assistant: * Provide high-quality, customer-focused service via phone, email, and in person. * Resolve queries efficiently and professionally, ensuring first-time resolution where possible. * Support tenants with rent payments and tenancy management issues. * Oversee the allocation and lettings process, ensuring fairness and transparency. * Administer Physical Adaptation Grants, working with contractors, Cwm Taf Care & Repair, and Welsh Government. * Assist with administrative tasks across Housing, Maintenance, and Compliance teams. * Track maintenance works and ensure timely completion. * Manage contractor databases and assist with customer satisfaction surveys. What we'd love to see: * Experience in frontline customer service or administration. * Proficient in Microsoft Office and record management systems. * Strong communication, problem-solving, and organisational skills. * Ability to handle sensitive matters with empathy and confidentiality. * Positive, proactive attitude with a focus on high-quality customer service. * Willingness to be Fire Warden and First Aid trained. * Ideally experience in social housing, knowledge of housing management and maintenance, and Welsh language skills. This Customer Service Assistant role offers a salary of £24,568 ( pro rata ) What's on Offer: * 17.5 hours per week * Competitive salary * Permanent position Pontypridd, located in the heart of South Wales, is easily accessible by road, with direct routes via the A470, A4054, and the M4, making it a convenient location for commuting from nearby areas such as Cardiff, Merthyr Tydfil, and the Valleys. If this Customer Service Assistant role is for you please apply or contact (url removed)