Customer Service Representative

Consumer Operations Representative (Voice Role) Location: Bradford, West Yorkshire / Hybrid (Home & Office) after 3 months Salary: £23,000 - £25,000 per annum + Excellent Benefits Are you passionate about delivering excellent customer service? Join our growing team as a Consumer Operations Representative and play a key role in supporting customers, dealerships, and repairers with their queries and claims. What's in it for you? Competitive salary plus fantastic benefits 25 days holiday + bank holidays (option to buy or carry over 5 days) Hybrid working after 12 weeks Excellent pension match, gym discounts, cycle-to-work scheme Free eye tests, flu vouchers, and Christmas voucher Regular company events and annual party Referral bonus (£625) and weekend reward schemeYour Role: Handle inbound calls and emails, providing clear and professional communication Process claims accurately and efficiently in line with company policies Keep customers informed and ensure a positive experience throughout their journey Work closely with internal teams to resolve queries and deliver great outcomesWhat We're Looking For: Strong verbal and written communication skills Adaptable, team-oriented, and aligned with values of excellence, integrity, innovation, responsibility, and inclusion Previous customer service experience preferred but not essentialTraining & Development: 4-week classroom-based training (no holidays during this period) Ongoing support and clear progression opportunitiesWorking Hours: Monday-Friday rotating shifts: * 08:30-16:45 * 08:45-17:00 * 09:15-17:30 1 in 3 Saturdays (currently 1 in 5 on voluntary basis), 09:00-12:30 from homeReady to start your career in a supportive, dynamic environment? Apply today! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age