2nd Line Support Engineer

Job Title: 2nd Line Cloud Support Engineer (Microsoft Stack) Location: Wimbledon, London Employment Type: Full-Time / Permanent About the Role: My client are looking for an experienced and proactive 2nd Line Cloud Support Engineer with a strong background in Microsoft technologies to join their growing IT team in Wimbledon. This is a client-facing role where you’ll support a variety of cloud-based environments, primarily Microsoft 365 and Azure, while also handling networking, security, and automation tasks. Key Responsibilities: * Provide 2nd line support for cloud-based infrastructure and services, primarily within the Microsoft ecosystem (M365/Azure) * Troubleshoot and resolve issues related to SharePoint Online, Teams, Exchange Online, and OneDrive. * Manage and respond to compromised account incidents, including investigation and remediation. * Support the implementation and management of Azure Conditional Access Policies and Multi-Factor Authentication (MFA). * Collaborate with the networking team to resolve issues related to firewalls, routing, and general network connectivity in a cloud/hybrid setup. * Use PowerShell to automate tasks, run diagnostics, and manage environments efficiently. * Liaise with clients and stakeholders, translating technical issues into clear, business-friendly language. * Contribute to documentation, knowledge sharing, and process improvement initiatives. * Occasionally assist with project-based work such as migrations or security audits. Essential Skills & Experience: * Proven experience in a 2nd line support or similar technical role. * Solid knowledge of Microsoft 365 services, particularly SharePoint Online. * Experience dealing with account security breaches and recovery processes. * Familiarity with Azure Active Directory and Conditional Access Policies. * Networking experience, particularly with firewalls, VPNs, and DNS/DHCP configurations. * Proficient with PowerShell scripting for task automation and system management. * Strong communication skills and experience interacting with business stakeholders. * Ability to work both independently and as part of a team in a fast-paced environment. Desirable: * Microsoft certifications (e.g., MS-700, AZ-104, or Security-related). * Experience with endpoint management tools like Intune. * Exposure to broader business operations and understanding of how IT impacts business performance. Benefits: * Competitive salary and performance-based bonuses * Training & certification opportunities * Pension scheme and holiday package * Collaborative, friendly team environment