Site Cleaning Manager

A new and exciting opportunity has arisen for a full-time Site Cleaning Manager to join our established and growing team - a leading Facilities Management company working with a prestigious client in the North West of England. Location: Lymm, WA13 0SP Shifts: 35 hours a week, 5 days over 7 on rota Payrate: £15.00 per hour Please note: Due to the site location and start times you will need you own transport. This is a full-time role, working 35 hours per week across a 5 out of 7 working patterns (including evenings, weekends and Public Holidays). In this role, you’ll need strong leadership skills, a focus on customer satisfaction, and the ability to manage a diverse team in a fast-paced, customer-facing environment. If you're looking for a rewarding position with plenty of variety and the chance to make a real impact, we’d love to hear from you. Key Responsibilities: * Oversee the day-to-day operations at the motorway services, ensuring the site runs smoothly and customers receive high-quality service * Act as a point of contact between the client, service providers, and the site team to ensure clear communication and efficient operations * Monitor and report on service delivery standards and key performance indicators, ensuring alignment with both internal and client expectations * Support continuous improvement initiatives to enhance service delivery, customer satisfaction, and operational efficiency * Ensure all health, safety, and compliance requirements are met, including training staff in relevant procedures and policies * Foster a positive working environment, ensuring all team members are trained, supported, and engaged in their roles * Handle day-to-day employee relations matters, working with HR to address issues and maintain a respectful, professional workplace * Respond promptly and effectively to customer concerns, service issues, or emergencies to maintain a high level of service * Build and maintain strong relationships with both customers and service providers to ensure smooth operations and high customer satisfaction * Lead by example, coaching and supporting the team to meet their individual and collective goals * Adapt to changing circumstances and customer needs, taking initiative to overcome obstacles and ensure high standards are consistently met * Promote best practices across the team and share knowledge to support continuous improvement About Us * A privately owned business, operating for over 60 years * Employing over 2,400 colleagues across over 1800 sites nationwide * Currently sit within the top 2% of all cleaning and security providers - £76 million+ turnover * Our services include Cleaning, Security, Specialist, and FM services * Passionate about delivering a personable and reliable service * We work within multiple industries, brands you know and love. If you're interested in joining us, then we look forward to hearing from you