Refrigeration & Catering Service Engineer

Leading provider of refrigeration and catering equipment solutions, committed to delivering exceptional service and innovative products to our clients. We pride ourselves on our professional team and customer-focused approach. To deliver cost-effective repairs and maintenance of refrigeration and catering equipment supplied or serviced. The role requires a flexible and proactive approach, with the ability to work independently and collaboratively. Professionalism, courtesy, and resilience under pressure are essential, along with a strong commitment to teamwork and customer satisfaction. Responsibilities and Duties * Attend customer premises to service, maintain, and commission refrigeration and catering equipment to a high standard. * Achieve a high first-time fix rate and minimize recalls through efficient use of labour and parts. * Demonstrate a positive and adaptable approach to service calls and workload, aligned with business needs. * Liaise with customers to ensure satisfaction and identify potential future business opportunities. * Contribute suggestions to improve maintenance and repair practices. * Identify and signal commercial opportunities to the Sales department. * Respond promptly to service requests as directed by the Service Centre. * Comply fully with company policies and Health & Safety guidelines. * Maintain clear and professional communication at all times. * Provide feedback and support to fellow engineers, supervisors, and call allocators. * Carry out any other duties as directed by service management. Key Daily Tasks * Fault analysis and problem solving * Effective communication * Strong interpersonal skills * Personal organisation and time management Qualifications, Competencies, Skills & Experience * Electrical and mechanical skills * F-Gas * Refrigeration expertise * Relevant product knowledge * Logical approach to fault diagnosis * Proven experience in a similar field-based engineering role * Ability to work independently and as part of a team * Customer-focused mindset * Strong attention to detail and commitment to quality