Helpdesk Operator

Join the CBRE Global Workplace Solutions team as a Helpdesk Operator! Are you skilled in Customer Service and looking for a new role? CBRE Global Workplace Solutions is a leading global facilities management company, and we're looking for a Helpdesk Operator to join our team in [Leeds]. What You'll Do: Helpdesk Operations: Manage CAFM system (PPM, reactives, reporting) and respond to calls and emails efficiently. Ensuring all reactive requests raised on the helpdesk have the correct priority/engineer assigned. Communication & Service: Maintain communication throughout reactive jobs with the client and CBRE operational teams. Performance & Improvement: Review subcontractor performance and, identify and implement improvements to enhance performance. Financial Procedures: Follow established financial processes, including obtaining supplier quotes and uploading them for team/client approval. Culture & Compliance: Foster CBRE's RISE values within the team and assist with other assigned duties. What We're Looking For? Qualifications: Good basic education (GCSE or equivalent) including English and Maths. Knowledge: Proficient in Microsoft Office (Outlook, Word, Excel, etc.) Experience with CAFM systems would be advantageous. Experience & Skills: Customer-focused experience with excellent communication and organisational skills. Experience in a contact centre or customer facing role would be highly beneficial. Attributes: Detail-oriented, reliable, and able to work independently and as part of a team. Why CBRE GWS? Join a leading global company and expand your horizons. Enjoy ample opportunities for skill development and professional advancement. Contribute to a safe, inclusive, and positive work environment. Don't miss this exciting opportunity! Join one of the UK's leading FM providers and build your career. Apply now