HR Manager

About the role Our client, a long-standing and well-established software service solutions company, is looking for a confident, hands-on HR Manager to take ownership of day-to-day HR operations and ensure people-processes run seamlessly across their global teams. This role demands someone who combines practical HR expertise with a genuine care for people. You'll act as a trusted partner to managers and employees alike, ensuring everything from onboarding through to off-boarding runs smoothly and that policies, systems and culture keep pace with a business evolving in the tech space. If you're ready to make a meaningful impact in a global, people-focused business where HR truly matters, we'd love to hear from you. What you'll be doing: As HR Manager, you'll lead the charge in making HR work efficiently and effectively across the business. HR Operations Manage day-to-day HR activities across the UK, India and the USA. Oversee onboarding, contracts, engagement initiatives and off-boarding with accuracy and care. Act as the first point of contact for employee queries, offering clear and timely HR guidance.Performance & Engagement Manage the Competency Framework and Coach & Connect cycles to support development and career growth. Coordinate probation reviews, performance conversations and engagement check-ins. Keep engagement high through proactive communication and follow-up.Compliance & Administration Maintain and update HR policies and processes across all entities. Support payroll, benefits and HR system accuracy. Handle employee-relations matters fairly, confidentially and in line with best practice and policy.Projects & Reporting Deliver HR initiatives and improvement projects on time and to a high standard. Prepare reports, track key HR metrics and share insights with senior management. Collaborate with Finance, Recruitment and IT to ensure cross-departmental alignment. What we're looking for: Hands-on experience managing HR systems, processes and employee relations. Strong understanding of UK employment law; familiarity with India or US practices is a strong plus. CIPD Level 7 or equivalent qualification. Excellent organisational, communication and prioritisation skills. A practical, solution-focused approach - you make things happen