Logistics and Warehouse Manager

Logistics and Warehouse Manager Stoke-On-Trent, Staffordshire ST1 £45,000 – £50,000 per annum Full time Permanent role Working Monday to Friday 8am – 4.45pm About the Role Reporting to the Head of Operations Hawk 3 Talent Solutions are recruiting an experienced and driven Logistics and Warehouse Manager to lead a central warehouse and logistics operation based in Stoke-on-Trent, Staffordshire. This is a pivotal role responsible for ensuring the efficient, accurate, and safe handling of all goods in and out of the business, including customer returns and shipping activities. You will play a key role in developing best-in-class logistics practices, managing internal teams and third-party logistics providers, and ensuring full operational and commercial control of both internal and off-site warehousing. This position offers the opportunity to make a significant impact on operational efficiency, stock accuracy, and customer satisfaction, while contributing to the company’s financial and strategic goals. Key Responsibilities Warehouse Operations Oversee all goods-in and goods-out processes, ensuring accuracy, timeliness, and compliance with quality standards. Manage the packing and dispatch of spare parts, ensuring high levels of customer service. Coordinate the handling and resolution of customer returns in collaboration with internal departments. Lead stock control activities including stock takes, cycle counts, and reconciliation investigations. Work closely with the Finance team to monitor and reduce stock obsolescence and overall stock value. Continuously improve warehouse layout, racking systems, and inventory management processes. Logistics Management Manage both domestic and international shipping operations, ensuring compliance with all relevant export/import regulations. Build and maintain strong relationships with external logistics providers, ensuring service levels, cost-effectiveness, and reliability. Oversee off-site warehousing operations, ensuring optimal space utilisation and profitability of customer cross-charged storage. Team Leadership Lead, coach, and develop a small warehouse team, including team leaders, to foster a high-performance culture. Set clear objectives and KPIs, monitor performance, and provide regular feedback and support. Promote a culture of accountability, teamwork, and continuous improvement. Compliance and Health & Safety Develop and implement robust processes and procedures to ensure operational efficiency and traceability. Ensure full compliance with health and safety legislation and internal standards. Lead incident investigations and implement corrective actions as required. Maintain accurate documentation for audits and internal reviews. Skills and Experience Essential: Proven experience in warehouse and logistics management within a manufacturing or distribution environment. Strong understanding of international shipping, customs documentation, and regulatory compliance. Demonstrated ability to improve warehouse processes and systems. Proficiency with ERP or Warehouse Management Systems (WMS). Strong leadership, communication, and team management skills. Commercial awareness, particularly in third-party logistics, storage cost control, and stock valuation. Desirable: IOSH or NEBOSH Health & Safety certification. CPC or logistics-related qualification. Experience with Lean or Six Sigma methodologies. Key Competencies Highly organised and detail-oriented. Strong analytical and problem-solving skills. Adaptable with a continuous improvement mindset. Effective communicator and collaborative team player. Commercially astute with a customer-focused approach. Benefits Free Parking Pension Great culture If you would like to apply for the role of Warehouse and Logistics manager then please email your CV to   or call Deb on (phone number removed) Closing date is 5.12.2025 Please note this could change subject to suitable applications. Hawk 3 Talent Solutions are acting as an employment agency on behalf of its client. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website. Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future