Pension Administrator, Senior Pension – DB, De...

Pension Administrator - Senior Pension Administrator – DB, Defined Benefit Permanent – 40 hours per week Remote (100% WFH) £27,000 to £42,500 (Depending on Experience) + Excellent Large Company Benefits One of the UK’s leading Pensions firms with 600 schemes and 6 million members is looking to recruit Pension Administrators with experience of Defined Benefit schemes to join their expanding team. The positions are fully remote working from home. Main Tasks & Responsibilities Pension Administrator – DB, Defined Benefit * * Check calculations and processes, completing all tasks in line with current work procedures. * Support the team on complex casework, high value cases, and complaints. * Control and enhance the quality of customer outputs to deliver an excellent customer experience * Adapt to varying demands and workloads with a commitment to ensure tasks are completed to deadline whilst maintaining excellent levels of quality * Work within set Key Performance Indicators and quality standards. * Identify complaints at the earliest opportunity, take ownership of the problem, escalate where appropriate and undertake Route Cause Analysis. Implement effective correction action to prevent re-occurrence. * Participate in and promote good team communication and share knowledge and expertise with other team members. Essential Skills & Experience Pension Administrator – DB, Defined Benefit Pension administration experience with knowledge and experience of DB pension schemes. * Strong team work ethic * Experience leveraging your pensions expertise * Excellent numeracy and data inputting skills, with proficiency in performing manual calculations. * Telephone and computer literate (with experience using IT systems such as Microsoft Office Applications). * Skilled in managing complex queries and escalations. * Excellent accuracy, attention to detail and quality management skills. * Strong communication skills, including written communication skills in a variety of communication channels. * Ability to work under pressure and towards tight deadlines