Customer Sales Advisor

Customer Sales Advisor - Castle Bromwich, Birmingham Are you looking for an exciting and varied new career challenge? If so, read on to find out about this superb opportunity to work for a fun and friendly employer, in a fast growing and secure industry. My client welcome applicants from all different types of retail sales and customer service backgrounds. Job Purpose: This is a great opportunity to work as part of a small, friendly team, promoting high-end self-storage services to customers; whilst providing excellent customer service and maintaining superb standards. The job holder will benefit from a broad range of exposure; covering sales, customer services, administration and operational management experience. The role offers a great base salary, with potential for further salary enhancements and super benefits package. This is a varied role, incorporating a range of duties linked to ensuring the successful running of a new self-storage location. Supported by an experienced management team, you will learn about effective Customer services, Sales/Marketing, Administration and Operations. Full Training is provided in the role. Core Responsibilities: Sales/Customer Service * Sell space (dealing with inbound enquiries for people wanting to use the service - no cold calling involved) via phone, email and face to face; ensuring the customer has all relevant information to make an informed decision, by explaining the features and benefits and price solutions. * Achieve sales targets by maximising all sales opportunities. This will include responding and following up on customer enquiries, challenging objections, upselling our retail products and closing sales wherever possible. * Provide a high level of customer service at all times, ensuring company values are maintained. Administration * Reviewing and prioritising the tasks for the day, dealing with new enquiries, completing contracts and debt chasing; * Uploading customer details on to database and setting up customer accounts, as well as off-boarding when customer contract ends; * Additional administration required when liaising with the removals contractor, including using the removals calendar. Banking/Petty Cash * Reconcile cash, credit card, Direct Debit and BACS payments. Complete petty cash float checks on a daily basis. Principle terms: * Working a day shift pattern, to include some weekend and bank holiday working (Working 40 hours per week) * Starting salary: £26,863 + EOY bonus - this is the entry pay grade and there are 4 pay grades to this role; * Great bonus scheme; * 30 days holiday, which includes Bank Holidays; * Contributory pension scheme; Additional Benefits * Perkbox - employee 'free perks' scheme, which includes discounts on many high street retailers, cinema tickets, super markets, gyms and much more. * Staff discount on storage and retail products (30% discount on storage and 50% discount on retail packaging); * Training and development programme; * Additional benefits after qualifying period, including: a day off and gift for your birthday, length of service award and a generous maternity and paternity package. If you have a strong retail/sales background and are highly customer focused and achievement driven, then this could be the ideal role for you. Please apply now for immediate consideration and job start