Insurance Services Customer Advisor

The Rewards and Benefits on offer: * Working in a highly regulated industry * A range of amazing company benefits * Incredibly friendly team working environment * An excellent pension scheme. * Annual bonus scheme * Virtual GP Service * Great maternity/paternity leave * Great holiday entitlement * Fantastic training and development opportunities * Opportunity for working from home after probation * Easily accessible offices. * Immediate Start Date * The opportunity to secure a permanent contract from day one! MTrec’s New Job Opportunity: MTrec Commercial is proudly representing our incredibly prestigious Glasgow city centre-based client with their plans for growth and expansion for their state-of-the-art customer service operation. They are now looking to recruit a permanent Insurance Services Customer Advisor as soon as possible to join their highly trained team and to work in an unbelievable office environment. If you have a background in customer service and you can provide a great customer experience, please apply for an immediate response. You must be IT literate, experienced in dealing with customers in a professional manner, and able to also respond to customer service calls and emails. You will be joining a truly expanding and dynamic company, a superb team-based culture, and huge opportunities to progress and advance your career. The company is looking for committed and hard-working customer service-orientated individuals who are looking for a long-term permanent job opportunity. The job you will be doing: * Using your excellent listening and relationship-building skills to provide an outstanding customer service for all * Efficiently managing high call volumes whilst ensuring a consistently positive and engaging customer experience * Educating customers on the full range of products and services the company offers, and through effective conversation, continuing the growth of new sales and retention business * Engaging with customers across diverse communication channels, predominantly you will be working inbound calls but may be required to conduct outbound calls occasionally. * Applying your own judgement to appropriately address and resolve customer queries * Listening to customers' personal circumstances to understand their requirements and provide personalised solutions * Accurately documenting customer interactions, issues, and resolutions within company systems About you: * A passion for delivering an excellent customer experience and finding the best outcome for our customers * Previous experience in customer service within a call centre is preferred; however, transferable skill sets within an applicable customer service environment are equally valued, e.g., retail, hospitality or leisure. * Proficiency in written and verbal communication, coupled with listening and empathic skills, demonstrating resilience in handling various complex challenges * Proficiency in technology, including Microsoft Office, is essential. * You will be regularly multitasking and using multiple systems simultaneously to effectively carry out your responsibilities