Ocean Import Operations Account Manager

Position: Ocean Import Account Manager Location: Lichfield, UK (1 day working from home) Salary: Up to £35,000 per year Hours: Monday to Friday 9:00 - 17:30pm (flexible) Are you an experienced ocean import professional who thrives on building lasting customer relationships and delivering seamless logistics solutions? This is an exciting opportunity to join a growing, employee-focused logistics business that values partnership, career progression, and innovation. What you'll be doing: Manage ocean import shipments from origin to final delivery, ensuring smooth and efficient operations. Provide exceptional customer service, handling queries and resolving issues promptly. Invoice and cost files accurately and on time. Select and negotiate with carriers/service providers to maximise profitability. Maintain and develop strong relationships with key clients and suppliers. Identify opportunities to grow existing accounts and contribute to business development. Ensure all operational procedures and company standards are followed.What we're looking for: Proven experience in ocean import freight forwarding or a similar logistics role. Excellent communication and customer service skills. Positive, proactive, and solutions-focused mindset. Strong organisational skills and attention to detail. Commercial awareness and confidence managing profit margins. Ability to work effectively within a team and build trusted internal relationships.What's on offer: Competitive salary up to £35,000, depending on experience. Hybrid working with 1 day working from home. Generous holiday allowance and enhanced benefits package. Join a supportive and collaborative team in a business committed to innovation and long-term growth. Real opportunities for career development and progression in a people-first environment.If you're a natural relationship-builder who takes pride in providing a first-class customer experience, this is your chance to join a business that empowers its people and delivers exceptional service across the logistics industry. WR Logistics are the #1 recruitment partner for all vacancies in the logistics industry. We recruit UK wide for permanent and contract jobs. WR is acting as an Employment Agency in relation to this vacancy