IT Support Technical Analyst Desktop Support Manches...

IT Support Technical Analyst Desktop Support Manchester £30K-£36K+ We are looking for a strong IT Support Technical Analyst to work for an exciting client in Manchester, the successful candidates will need the below skills. Main Responsibilities: * Resolving incidents & requests in line with the defined ITIL based processes and to agreed Business service levels. * Delivering IT support and troubleshooting for end users in a predominant Windows environment. * Day to day monitoring and management of infrastructure in the field. * Identifying areas of improvement and implementing corrective action to better Group IT Service Delivery. * Engagement in new and upcoming IT related projects relating to upgrades and service improvement. * Representing Group IT within the business and at all times delivering world class customer service. * Supporting over 4,500 IT users in 180+ locations. Required qualifications, experience and skills: * Broad knowledge of Windows Server and Client operating systems with a strong technical background around Microsoft technologies including but not limited to; Group Policy, Active Directory, DNS, DHCP, Exchange, NTFS and File Sharing permissions. * Knowledge of mobile operating systems including both Android and iOS. * Knowledge of Backup technologies and typical practices around data safeguarding. * Understanding of networking fundamentals (LAN, WAN and Switches)