Field Support Specialist

arron McCann Ltd is an independent IT service provider offering a range of IT support services, from help desk through to rapid response on sight repair and maintenance; our customers are some of the most prestigious names on the high street. Main Duties and responsibilities: Carry out technical site visits as required for repairs on IT equipment Diagnose and carry out structured cabling or WiFi Fault repairs Attend fault calls where the local engineer does not have the required skill set Attend escalated break-fix and problem calls Diagnose and/or repair faults to component level, or whole unit replacement where required Conduct site surveys for WiFi installation and planned upgrades Planned and regular maintenance of all on site equipment Responsible for advice to employed engineer's queries Coaching and mentoring individual engineers to improve technical and soft skills Responsible for ensuring all knowledge is current and up to date, and responsible for introducing new processes and equipment as required The ability to have technical conversations and effectively challenge and question to ensure the correct outcome Provide support for engineer's development plans to improve their capabilities Be prepared and available to undertake any relevant training as required Provide a timely, polite and effective service Provide on-call cover during evenings and weekends on a rotational basis There is a requirement to work at various heights, therefore, the ability to carry out work using ladders, and other such equipment is a requirement Skills, Knowledge & Experience: Essential: Experienceof maintaining and installing EPoS equipment Detailed knowledge of computer hardware (EPoS, PC's, IP networks, WiFi networks and Service Hardware) Planning and organisational skills; able to establish efficient and appropriate plans, and adapt quickly and effectively too unexpected changes Customer service; understands and responds to customer needs (internal and external), and exceeds expectations where possible Communication and team working; work co-operatively with others to achieve a common goal, and communicate information in a clear, concise and accurate manner Problem solving and decision making; analyse information appropriately in order to find the best solution, and take a balanced view to reach logical conclusions and make relevant decisions. Commercial and organisational focus; demonstrate an understanding of overall business and commercial issues facing the company Commitment to results; committed to obtaining results through taking responsibility, demonstrating a positive attitude and ensuring quality Desired: Previous experience of working within a mobile workforce Proficient in the use of Microsoft Office software Ability to quickly learn new software packages Due to the nature of the work, out of hours work will be required Extensive travelling within the area is required Occasional overnight stays Full UK driving license Reference INDMP Job Types: Full-time, Permanent Benefits: Discounted or free food On-site parking Sick pay Experience: EPoS: 2 years (required) Licence/Certification: Driving Licence (required) Work Location: On the road