Collections Advisor

Red Recruitment is recruiting a Collections Advisor in Banbury to join our client, a premier contact centre outsourcing business, dedicated to delivering exceptional service to their clients. They are looking for a Collections Advisor to join their team on a temporary basis. Ideally, you will have experience working with collections, debt management, or financial services. The hourly rate is £12.21 per hour and this is a full-time position, after training this role is hybrid. Benefits and Package for a Collections Advisor: Salary: £13.46 per hour plus commission Hours: Monday - Friday, 9-5.30pm Contract Type: Temporary Location: Banbury Start date: ASAP Fully office based Smart, Casual dress Company events Company pension Referral programme Transport links Full training providedKey Responsibilities of a Collections Advisor: Handling and resolving customer queries across multiple channels, including telephone, email, and webchat, ensuring a first contact resolution Taking ownership of customer queries, ensuring they are escalated to the relevant departments when necessary, in order to provide timely responses within agreed Service Level Agreements Recording all customer information on accounts, ensuring accuracy and compliance with company policies and procedures Financial assistance: Support customers experiencing financial difficulties by providing appropriate solutions to help manage their accounts and finances. Assessing customer account details to understand the delinquency status and identify potential collection strategies Making phone calls, sending emails, or utilising other communication methods to reach customers with past due accounts Negotiating payment plans with customers to recover outstanding balances in a timely mannerKey Skills and Experience of a Collections Advisor: Financial services experience is required You should possess excellent communication skills across various contact channels, ensuring effective engagement and support for customers in different situations Having excellent interpersonal skills and the ability to build rapport is required Having an empathetic approach is required due to the nature of the calls You should have a passion for helping customersIf you are interested in this position and have the relevant skills and attributes required, please apply now! Red Recruitment (Business)