HVAC Service Coordinator

Hyreus Recruitment are currently recruiting for a Service Coordinator with experience in the engineering sector, ideally with knowledge of HVACR (HVAC or Refrigeration) Responsibilities: Scheduling of service projects from beginning to completion. Manage incoming technical questions. Manage the engineer’s day by consulting with the Operations Manager to allocate calls. Schedule all existing and outstanding work calls efficiently. Keep customers and technicians informed of any changes to arrangements. Reviewing reports from the field, quoting for remedial works, and sending to customers. Order parts from suppliers when given specific information from engineers. Answer customer queries or complaints relating to service calls and engineer visits. Check incoming orders and process in line with company procedures. Maintain database, accurately updating customer information. Build and maintain existing as well as new relationships. Scheduling/planning local reactive / PPM works FGas / Compliance data entry Dealing with customer queries Sourcing parts & quoting repairs Ordering parts and liaising with suppliers Job costing Qualifications: Experience in Facilities Maintenance, Mechanical, Refrigeration, Gas, Catering, A/C or HVAC business, Technical Services, or similar industry Ability with Microsoft Word, Outlook, PowerPoint, Excel & Access Produce and maintain records, spreadsheets, and databases. Previous multi-project coordination and scheduling experience. Ability to work under pressure. Highly client-driven and initiative-taking