Customer Service Advisor

An excellent opportunity has just become available for a Customer Service Advisor to join an innovative and family run business based in Southampton. As a Customer Service Advisor, you will be the first point of contact for customers, ensuring all enquiries and orders are handled promptly and professionally. Responsibilities of a Customer Service Advisor: * Handle customer enquiries via telephone and email in a professional manner * Process all customer orders and maintain accurate and up-to-date records * Liaise with hauliers and carriers to obtain delivery updates and proofs of delivery * Assist the internal Sales team with administrative duties and phone cover during peak times * Carry out additional ad-hoc duties as required to support the business. The ideal Customer Service Advisor: * Prior customer service experience, ideally within manufacturing * Excellent written and verbal communication skills and ability to communicate effectively * Computer literate, with confidence using spreadsheets and order processing systems with high levels of attention to detail and accuracy * Strong organisational, prioritising and problem-solving skills * Conscientious, self-motivated, and able to work independently * Strong team-working skills, contributing positively to a collaborative environment * Patient, polite, and assertive approach The role of Customer Service Advisor is a permanent and full-time opportunity and offers an annual salary of £27,040 alongside many benefits, including a great holiday allowance of 28 days and high end newly built purpose offices with onsite canteen, free onsite parking, down-time rooms, onsite gym and more! If you would like to hear more about this exciting opportunity and make your mark in a fast-paced, supportive, and growing business, please APPLY NOW