Call Centre Advisor

Call Centre Advisor – Inbound (Insurance Claims) Location: Mansfield (on-site) Salary: £23,809.50 per year Hours: • Monday to Friday, 9:00am – 5:00pm during training • Once trained: 8:00am – 4:00pm OR 10:00am – 6:00pm (rotating shifts) • Saturday rota: 1 in 7, 9:00am – 1:00pm About the Role: We’re seeking a confident and reliable individual to join a busy inbound call centre, supporting customers through their insurance claims journey. This role is perfect for someone with strong customer service skills who enjoys problem-solving and thrives in a fast-paced environment. Key Duties: • Answer incoming calls from customers regarding insurance claims • Manage and progress claims from start to finish • Provide excellent customer support and build strong rapport • Complete accurate data entry and general administration tasks • Collaborate with internal teams and external clients • Remain calm and professional when handling challenging situations What We’re Looking For: • Excellent communication skills (verbal and written) • Strong background in customer service • Ability to stay calm under pressure and problem-solve effectively • High attention to detail and accuracy in data entry • Confident using Microsoft Office • Team player with a proactive and supportive attitude Desirable Experience: • Previous experience in insurance or claims handling • Experience in a call centre or fast-paced customer service role • Knowledge of property or insurance-related queries How to Apply: • Call us on (phone number removed) • Email your CV to mansfield • Text “Call Centre” to (phone number removed) for a call back If you do not hear from us within 72 hours, please assume your application has been unsuccessful on this occasion. We may retain your details for future opportunities. This vacancy is being advertised by Essential Recruitment (an Employment Business)