Customer Service Team Leader (Planning / Scheduling)

Permanent, Full Time

Office based 8am - 5pm

We are looking to recruit a Supervisor / Team Leader to join our Maida ValeTeam.

About the Role

As the Customer Team Leader, you will ensure the Hub contact centre operations delivers the required performance, delivering a great customer contact experience through a variety of customer contact channels which might be; Phone, Email, Video, Social, Correspondence.

Working to deliver the best quality service, you’ll be responsible for leading a team supporting the day-to-day activity. You’ll drive excellent service standards, influencing profitability and basic budget management, whilst ensuring ensure exceptional customer relationships are maintained.

About You

• Excellent supervisory skills

• Previous experience of leading and managing a small team of planners

• Experience of working in a social housing repairs environment

• Ability to establish and maintain effective customer relationships

• Strong understanding of WIP management ensuring targets are met and exceeded to achieve excellent customer satisfaction at all times

• Excellent customer service skills

• Excellent working knowledge of Microsoft Office, Word, Excel, & PowerPoint

Benefits we offer:

• Profit Share Discretionary Annual Bonus Scheme

• 26 Days Holiday plus Bank Holidays

• Enhanced Pension Plan

• Private Health Insurance or Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)

• Life Assurance & Accident Cover

• Share Save

• Enhanced Maternity & Paternity Pay

• Work Perks Discounts & Vouchers

• Buy & Sell Holiday Schemes

• Flexible Working & Flexible Bank Holidays

• Cycle to Work

• Volunteering (2 days paid)

• Learning & Development Opportunities

• Extensive Wellbeing Support, including EAP

• Loyalty & Values Awards

• Funded Professional Subscription

About Us

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.

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