Travel Customer Service Team Leader

Our client, a multi award-winning cruise company, is looking for an experienced Travel Team Leader to join their post booking service team based in Altrincham. This is an amazing opportunity to lead a dynamic group of travel professionals and contribute to delivering exceptional cruise experiences.

You ll play a pivotal role in overseeing the daily operations of the post booking services team ensuring the delivery of personalised, high-quality service while motivating and guiding the team to meet and exceed customer expectations.

Our client's ideal candidate will have previous experience in a similar role within travel, will be GDS proficient and ideally with a background in the airline industry.

The is an office based role offering a competitive salary of up to GBP35k with sociable working hours. Benefits include private healthcare, discounted holidays, FAM trips, annual company events and a paid day off on your birthday!

If this role is of interest to you, please apply online.

Role of Travel Customer Service Team Leader:

• Lead, coach, and develop your team to deliver outstanding customer service and achieve team goals
• Monitor team performance, providing feedback, training, and support to enhance skills and productivity
• Manage complex customer enquiries and escalations, ensuring timely and effective resolution
• Oversee booking changes, documentation, and administration processes to maintain accuracy and efficiency
• Collaborate with internal departments to streamline workflows
• Assist with resource planning, scheduling, and shift management to meet business needs
• Support continuous improvement initiatives and contribute to the development of team processes and best practices

Skills required for the role:

• Proven leadership experience within the travel industry, ideally in post-booking or customer service teams - essential
• Strong passion for travel and cruises, with a customer-centric mindset
• Ability to motivate and inspire a team while managing performance effectively
• Highly organised with strong attention to detail and problem-solving skills
• Proficient in Microsoft Excel and general computer applications
• Flexible, proactive, and able to work collaboratively in a fast-paced environment
• Previous experience in the airline industry and proficiency of a GDS is essential

If you re interested in learning more about this Travel Customer Service Team Leader role, please press the apply online button now!

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