Support Desk/Network Analyst i

Support Desk/Network Analyst is required to work for Architects in Barbican. The primary function of this role is to provide hands-on first & second-line support to four offices studios in London, Manchester and two in Poland. Some inter-office travel will be required Support Desk/Network Analyst main duties: * To provide face-to-face, telephone & remote-based support to all staff members. * Support all aspects of the operations of the desktop platform working within a small team. * Maintain the telephony systems including liaison with third party support providers. * Maintain Mobile and Tablet fleet including liaising with the third-party support providers. * Computer & user management tasks. * Maintain support ticket logs in a timely and efficient manner (in line with SLA’s). * Assist with the delivery of a desktop environment & its on-going lifecycle maintenance, including patch management. * Manage software licences. Role Requirements * Minimum of three years’ experience in a customer facing role in IT. * Awareness of customer and business needs and understanding of SLAs. * Self-motivation, good timekeeping and time management, methodological approach and attention to detail. * Technical skills * Industry certification a bonus. * Experience supporting Windows 10/11 clients and Microsoft Office suite. * Experience managing iOS devices on an MDM platform. o Experience supporting specialist software (Autodesk, Adobe) a bonus. * Experience with corporate IT management systems: Active Directory, Microsoft Entra and Intune, Microsoft Configuration Manager, endpoint and email security suites