Facilities Assistant/ Handyman

Major Recruitment are currently recruiting for a Facilities Assistant/Handyman in Birmingham area to work in conjunction with the Maintenance Controller to process scheduled and unscheduled maintenance and repair tasks to completion. Start date for both ASAP End Date - in September Rates - 12.82 P/H 37.5 hours per week Monday to Friday on rotating shifts earlies 6am-2pm lates 2pm-10pm 10pm-6am Location: Birmingham B32 MUST BE ABLE TO FILL IN THE BPSS FORM ALONG 3 YEARS OF UK WORK REFERENCES TO BE CONSIDERED FOR THE ROLE Responsibilities Responding to incoming telephone calls as quickly and efficiently as possible, in order to minimize call waiting times and reinforce an end to end positive experience for the customer. Taking responsibility and ownership for progressing customer requests to ensure jobs are completed in a timely fashion. Working proactively with the customer and supply chain to improve customer experience. Authorizing / rejecting maintenance/repair quotes, as and when required. Using a variety of source information including but not limited to: manufacturerstated repair times, photographic evidence and written reports to inform the decision making process. Reviewing and managing to resolution driver reported defects. Ensuring any activity authorized is done in accordance with company policiesand procedures. Proactively managing to resolution invoice queries. Escalating repair assessments as appropriate. Record and log vehicle movements. Ensure that HGV paperwork has been completed accurately, and in a timely manner, as and when required. Schedule maintenance activity to ensure compliance with company policy and legislation, efficient use of resources and minimize the time the assets are unavailable to the customer, as and when required. Provide ad hoc management reporting information as and when required. Produce weekly compliance reports. Skills * Needs to have a basic understanding of maintenance engineering. * Computer literate * Competent user of Microsoft Office * Operation of Amey Fleet Management System * Computing Skills Experience * Ideally come from a Workshop or Bodyshop repairer in an admin role * Knowledge of a Workshop/Bodyshop environment * Supplier Management Skills * Knowledge of the Motor Trade desirable INDLS