Lead QA Analyst
Location
LancashireNorth West England
United Kingdom
Date Published:
2025-07-02Online to:
2025-08-31Pound 20.00 HOUR
Lead QA Analyst
- qed legal
- North West England
- Accountancy
- 1 day ago
Lead QA AnalystWe are working with a leading financial services Institution who are looking to hire a Lead QA Analyst to join their team.
Your Role & Responsibilities:
- Design, implement, and refine a robust QA framework that meets FCA regulations (CONC, SYSC, PRIN) while aligning with internal policies.
- Ensure that QA processes uphold FCA standards, focusing on transparency, customer vulnerability, and fair treatment.
- Build and lead a high-performing QA team, fostering a culture of accountability, continuous improvement, and regulatory excellence.
- Analyse QA results, identify trends and root causes, and share actionable insights with senior leadership.
- Work closely with Compliance, Operations, and Training teams to integrate QA insights into everyday business processes and customer journeys.
- Challenge the status quo and use your expertise to influence operational improvements that enhance customer outcomes.
- Support audits and regulatory reviews, ensuring QA processes and findings are transparent and effective.
- Experience within in QA or compliance roles within FCA-regulated financial services or debt management firms.
- A strong grasp of FCA rules (CONC, SYSC, DISP, and the Consumer Duty) and their practical application.
- Proven ability to develop QA frameworks and lead teams effectively.
- Exceptional ability to analyse data, communicate insights, and manage stakeholders.
- A passion for improving customer outcomes, especially for vulnerable customers.
- A proactive, inquisitive mindset with the confidence to challenge existing processes and drive positive change.