National Account Manager E-Commerce

National Account Manager (E-Commerce) + upto 60k basic + 10% bonus ( 6000) + 7000 car allowance + Fully remote

Our client is a market leading organisation who has seen their turnover quadruple over the last 5 years! They are well established international manufacturing business within the personal care industry.

The National Account Manager (E-Commerce) plays the lead role in driving online sales and strengthening the digital presence within their e-comm accounts. Amazon is the main focus account with direct account management required including managing the AVS relationship, P&L management, delivering sales within budget, optimising product performance and driving growth. The role also encompasses working with their 3rd party sales team to deliver across Ocado, The Hut Group, Next, Just my Look and other e-comm retailers as well as being responsible for the Grocery and High St online platforms. Working closely with cross functional teams, the E-Commerce NAM will ensure seamless execution of sales initiatives, enhance customer experience and achieve key performance targets across the branded portfolio.

Main duties and responsibilities of the National Account Manager (E-Commerce):

• Manage and grow relationships with Amazon utilising the AVS relationship
• Full P&L responsibility including Terms negotiations and commercial analysis
• Key contact with their 3rd party sales team to direct and oversee all ecomm plans covering but not limited to Ocado, The Hut Group, Next and Just My Look. Includes agreeing annual account plans and liaising with the marketing team to deliver dedicated content and activities.
• Manage and grow the online platforms of the grocery and high street accounts working with the appropriate Natioanl Account Manager.
• Optimise and drive performance across all accounts ensuring we are best in class in imagery and content.
• Continually review and optimise the performance of the search function on each platform
• Develop and execute strategies to increase sales, improve product visability and boost customer engagement.
• Analyse sales & EPoS data, track performance KPI's and make data driven decisions
• Monitor competitor activity and market trends to inform growth strategies.
• Collaborate with the marketing team to implement effective campaigns, promotional activities and content tailored to online platforms.
• Ensure product listing, pricing and inventory levels are optimised across all channels
• Manage advertising campaigns (PPC, sponsored listings) on E-Commerce platforms to maximise ROI
• WOrking with internal teams to ensure seamless product availability and delivery.
• Create regular reports to track progress and identify opportunities for improvement
• Complete weekly website and market place reviews and audits
• Forecasting volume and sales
• To ensure that all Health & Safety standards are maintained and that you show due diligence at all times.
• To comply with all company policies and procedures e.g. health & safety, training & development, quality, disciplinary & grievance and sickness & absence
• To carry out any appraisal/ development reviews of direct reports
• To carry out any other resonable requests to meet the needs of the business.