Fast track file handler - 12 month FTC

Fast track file handler - 12 month FTC

Liverpool onsite 2 x week

Description

The File Handler will handle their own caseload of litigated small, fast track Motor claims and MOJ files from a variety of clients.

Key Responsibilities

• Handling a caseload of predominately Litigated Motor Claims to settlement
• Create case strategy following Client Guidelines and review of information available
• Assessing cases and liability of claims
• Undertake discussions and negotiations with Clients and Third Party Solicitors to pursue the rapid and appropriate settlement of cases and the apportionment of costs
• Timely and accurate maintenance of all case management, billing and management information systems to ensure completeness of records and aid business decision making
• Allocate funds to the appropriate client accounts as per agreed procedures to ensure the us and the client receive appropriate payments
• Undertaking periodic reviews of files in line with Client requirements
• Updating reports
• Meeting agreed performance targets
• Ensuring files are kept within ISO 9001 guidelines
• Provide written updates by email or letter to clients detailing case activity to ensure that they receive up to date and accurate information about progress when requested
• To ensure compliance with the SRA Standards & Regulations

Skills, Knowledge and Expertise

• Previous experience as a minimum in a similar role
• Experience of handling litigated files
• Experience of MOJ processes at all stages
• Good telephone negotiation skills
• Have an understanding of protocols
• Excellent listening and verbal communication skills
• Proficient IT skills
• Adhere to our Values