IT Technician

Are you an ambitious IT professional with a passion for learning and progression? Join a global specialist manufacturer with a growing IT hub in Newcastle and take the next step in your career.

We're looking for an IT Technician to provide first-line support, help drive proactive maintenance and contribute to exciting IT projects. You'll be part of a collaborative team, supporting users across the business and developing your skills in a dynamic, supportive environment.

What you'll do:

• Deliver first-line support via email, Teams, phone, and face-to-face
• Manage and prioritise support tickets, escalating where needed
• Monitor and maintain systems to prevent issues and enhance security
• Support IT projects, including testing and creating user documentation

What we're looking for:

• Experience in first-line support, including Office 365 and desktop support
• Strong communication and customer service skills
• A proactive mindset and eagerness to learn
• Awareness of cyber security and Microsoft 365 tools

Why join us?

• Be part of a global business with a local tech hub
• Gain hands-on experience with modern systems and tools
• Grow your career with training and development opportunities