Location

Milton Keynes
South East England
United Kingdom

Date Published:

2025-06-16

Online to:

2025-08-15
Pound 15.00 HOUR

IT VIP Support Engineer

We are recruiting for an IT Executive Support team within a leading Bank on contract based in Milton Keynes.

Executive Support provides a 'front-to-back' support service to a customer base of the Top 200 most senior & influential directors and executives in the bank, including the CEO, Chairman and Executive Committee, resolving all of the executive IT needs, in a fast and efficient manner, whilst maintaining calm and in control at all times.

The aim is to provide a high level of support with a high percentage of 'calls' resolved within the tight SLA's. Project work will also be undertaken by the team, be it taking a more active lead role or just being present when needed.

An eye for detail is necessary when dealing with all customers, as is a proactive, innovative & flexible mind-set. Capable of facilitating any technological requests with a keen interest and deep knowledge in the tech industry and one who adds real value both to the business as a trusted advisor and a prominent ambassador.

Role Responsibilities

Being a point of contact & providing responsive technical support:

Comprehensive support of all executive related IT issues and problems

Escalate problems where necessary to third parties both internal and external

Respond to phone and face-to-face incidents reported to the team

Capture all workload activity via Remedy toolset.

Plan and implement approved desk moves and changes.

Maintain adherence to IT security practices, directives and recommendation as defined by the business and industry standards.

Answering executive helpline between 8:00 to 18:30 (dependant on shift) and be available to take part in an out of hours shift rota for evenings and weekends, prioritising work load & using initiatives in a fast paced environment

Cross team liaison both internally & externally with vendors/suppliers nationally and internationally to ensure exec incidents & requests are handled with priority and that the customer is constantly updated as to progress.

Working with different teams to facilitate project work streams in the executive environment

Compiling technical road maps for future innovation & business integration

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