Retail Store Manager

Do you want to be a part of a company where every employee has a voice? That prioritises company culture. Where you sell the science of sleep and not just a Mattress?

Then TEMPUR may be the place for you?

We are currently recruiting for a special candidate to join our TEMPUR Family in the Swindon Outlet Store.

The role is 40 hours a week, working 5 out of 7 days per week.

Who TEMPUR Employees Are.

Personable - Our clients are receiving a unique experience when they step into our stores, and this is all dependant on you.

Individuals - Use your individuality to encourage and motivate the team.

Engaging - Can you ensure our clients are provided with the exclusivity of TEMPUR

Adaptable - Are you able to handle change and reflect that in your team?

Collaborative - How important is teamwork to you?

Purpose of the role

• Be fully responsible for all aspects of the store including operations, health and safety and security.
• Make sure the store achieves store targets
• Develop team to be brand ambassadors of TEMPUR
• Train team regularly so that they are fully aware of the benefits of TEMPUR products, the customer journey and sleep ergonomics
• Identify new opportunities to maximise profits and increase sales within the store

Key Responsibilities

We are hiring for our Swindon Store Manager Vacancy

Be solely responsible for all daily operations across the store.

Ensure the operational compliance of the store and H&S aspects through timely & accurate implementation of all company Health & Safety, Administrational & Security directives

Monitoring staff behaviour, attitude and presentation to make sure they are a positive reflection of the retail stores values

Analyse management information to understand performance shortfalls and market changes to determine a business plan for improvement

Understand rules and regulations for GDPR and ensure data retention is adhered to according to the guidelines.

Ensure all team members are fully trained on all TEMPUR products, heritage, values and customer journey. Ensure consistency across the team.

Effectively onboard new team members and ensure

Knowledgeable about the benefits and uses of each TEMPUR product and continuously develop your product knowledge

Organise and manage regular training sessions with the team on the above

Consistently drive the store's sales performance to meet and exceed sales targets

Identify ways and opportunities to drive footfall to your store

Effectively implement all promotions and marketing activity instore

Manage the training app within you store and ensure your team are using this to widen their knowledge

Become an active operator for web chat ensuring that you are available to speak to customers online

Ensure store costs are managed within agreed budget levels and using your commercial eye for detail

Effectively deploy management and colleagues' hours to meet the needs of your store within payroll budget

Manage all aspects of stock control from execution in store to loss prevention measures are in place. Ensure weekly stoke takes are completed and submitted

Being able to deal with customer concerns in a patient and helpful manner and communicating concerns to Divisional Manager

Manage deliveries and organization of stock room

Operate cash registers, take and record orders through the system

Develop, coach and mentor your management team to improve their leadership ability, including giving accountability to deliver and exceed their targets on the shop floor

Maintain a clean and orderly environment in the store and back office/kitchen areas

Participating in management meetings by bringing fresh ideas, that are realistic and achievable

Undertake ad hoc tasks that the business demands

Knowledge, Skills & Experience

• At least 3-5 year's management experience gained within retail
• Customer focused with a proven high standard of customer service delivery
• Be a role model and lead by example and operate with honesty and integrity
• Show innovation and initiative and implement new ideas with confidence
• Seeks opportunities to be proactive and pre-empt store and team issues
• Excellent communication skills both written and verbal
• Good at prioritizing and meeting deadlines
• Enthusiastic, self-confident, well presented, self-motivated with a can-do attitude
• Must be able to work and willingness to work flexible hours to meet the needs of the business.

What we offer you in Return:

• Competitive Salarys (Real Living Wage)
• 33 days holiday
• Life Insurance
• Pension Contributions
• Private Medical Insurance
• Team Initiative (Trips abroad)
• Away Days- Christmas Party
• Freen Payday Lunches
• Training with our Specialists
• Join our Social committee
• Training and Development
• Fresh Fruit and healthy Snacks
• Free Mattress (after completed Probation)