Documentation Operative

The role

To work within a department, based at our Birmingham HQ on the Birmingham Business Park (near to the NEC

and Birmingham International Railway Station):

• Using internal systems to create documentation that will enable freight to be moved to customer

specifications, on time with all the necessary customs and legal documentation, including:

o Raise customs documentation to ensure the freight can move from country to country.

o Collate all documents and distribute them to customers and carriers, as required.

o Preparing, processing and checking of invoices.

• Develop and build relationships to ensure a high level of customer service is provided to clients.

• Take requests and queries and resolve them effectively and efficiently.

• Communicate with overseas agents and clients clearly, precisely and accurately.

• Ensure that the departmental manager is aware of the status of all shipments.

What we re looking for

• Good verbal and written communication, to provide a professional image to customers and suppliers.

• The capacity to work in a high pressure environment whilst remaining calm when under pressure.

• The ability to liaise with a global network of agents, suppliers, shipping lines, hauliers.

• The skill to prioritise a large number of tasks to ensure accuracy, and deliver results with great attention to

detail and a high sense of urgency.

• A positive attitude and good problem solving skills.

• The drive to succeed and want to make a contribution to the business.