Criminal Justice Services Senior Service Manager

Role: Criminal Justice Services Senior Service Manager

Based: Hammersmith (with travel across London) Hybrid 2 days from home

Salary: GBP25ph - GBP30ph umb

Start Date: ASAP

Duration: Temp ongoing

Hours: 35 hours per week, Monday to Friday, Hybrid 2 days from home

Our client, an award-winning and innovative women-only organisation, is looking for an experienced senior manager with a proven track record of leadership in providing services to women in contact with the criminal justice system and working with partners and funders, the post holder will manage criminal justice projects, will work to develop, and expand our services and partnerships and will manage criminal justice managers and other staff as required.

Synopsis of duties:

• Hold a key role together with the Director and the Head of Criminal Justice in programme and services development, including contributing to the tendering, bidding, and strategy for services.
• Drive and develop existing and new innovative models utilising learning from services, the service-users, research, and policy.
• Raise the profile, develop, and sustain a range of partnerships and represent the charity with its partners and funders.
• As part of the criminal Justice services management team, be responsible for ensuring the implementation of the business plan for services.
• Implement quality assurance systems, and ensure that the specific KPIs, targets and outcome measures for contract compliance are met, taking appropriate action to manage poor performance in your team or with the partners we lead as necessary, ensure a high-quality service while offering solutions/contingencies.
• Set up systems and work with the Data Insights to improve monitoring processes and systems for data, proving the impact of the work and ensuring feedback from service users is used to improve services.
• Plan, lead and implement new services and new developments, including proactively identifying gaps and incorporating equality issues.
• Oversee and ensure casework and safeguarding is to a high-quality standard and embed best practice while ensuring the team remains motivated and risk and needs are well managed across the projects.
• Attend, contribute and communicate outcomes from regular strategic and operational meetings and one-to-one performance review meetings with funders and partners.
• Work with the other services management team to accredit and re-accredit services.
• Instil a sense of unity and purpose into the work of the service through effective leadership.
• Manage a complex workload, working independently and within a team as appropriate, and problem solve proactively to resolve issues which affect front-line services and team performance.
• Be responsible for line management and performance management of Managers and project staff, including annual appraisals and supervision, staff training and development, and ensuring that staff are fully inducted and trained.
• Effectively manage change within the services and ensure the best and most appropriate use of staff to support capacity issues and ensure coverage of the programme.
• Updating and creating operational procedures and policies with the Head of Criminal Justice Services
• Deputise for the Head of Criminal Justice Services, as necessary.
• With the management team, set, advise on, and vary programme and project/pilot budgets to ensure high-quality service delivery.
• Ensure, manage, and oversee the services work within the budget, are compliant with financial regulations, policies, and procedures, and meet funding requirements.
• Liaise and collaborate with staff at all levels and colleagues to ensure delivery of organisational services and priorities, and undertake such other duties, appropriate to the grade and character of the work, as may reasonably be expected.
• Protect the safety and security of service users, staff, volunteers and buildings, and the confidentiality of records and other information, while ensuring effective implementation of Safeguarding, Health & Safety, Equality and Diversity and other policies and procedures and upholding the core values

Essential requirements

• A relevant qualification or equivalent experience (e.g. management and leadership) with a particular focus on the women s sector/community and voluntary sector
• Significant experience, at a service manager level, and/or developing and delivering services at a senior service management level.
• Significant experience of work with women and/or young people with a complex range of needs, particularly within the criminal justice system, in custody and/or the community.
• A thorough understanding of and knowledge of the issues relating to women in the criminal justice system
• A good knowledge and understanding of organisational systems and frameworks, leadership and project management
• A sound knowledge of safeguarding adult and children s principles, child abuse, child protection issues and safeguarding
• Enhanced Adult and Child DBS on the update service or dated within the last 12 months

Supporting Futures Consulting acts as both an employer and an agency.