IT SUPPORT ANALYST / DEVELOPER

IT Support Analyst / Developer Salary: £40,000 per annum Location: Poole, Dorset Hours: Monday – Thursday 9.00am – 5.00pm, Friday 9.00am – 4.00pm Contract: Full Time, Permanent Job Title: IT Support Analyst Developer Our client pioneers inventive products crafted for enduring quality. They are seeking a highly motivated and talented IT Support Analyst / Developer to join their dynamic team. In this multifaceted role, you will play a crucial part in supporting and enhancing critical business systems and processes. Main Responsibilities: * Supporting and Developing IT Solutions. * Troubleshooting and resolving application support issues. * Collaborating with the business to identify and implement new solutions to meet evolving needs. * Streamlining business processes through automation and integration. * Championing the adoption and utilisation of Microsoft 365 technologies across the organisation (SharePoint, Forms, Power Automate). * Maintaining and optimising database performance (MS SQL Server). * Developing and maintaining reports and dashboards using SSRS and Power BI. * Integrating internal and external systems (e.g., carriers, customers, websites). * Providing technical support and training to end-users on various systems. * Documenting technical processes and procedures for knowledge sharing. * Actively participating in IT projects throughout their lifecycle, ensuring timely and successful delivery. * Collaborating with external vendors to resolve third-party application issues. Skills/Experience Required: * Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience). * Strong proficiency in MS SQL Server, including T-SQL, SSRS, and SSIS. * Experience with Business Central, Power BI, PowerShell, C# (or similar), and FileMaker is a plus. * Excellent problem-solving, analytical, and troubleshooting skills. * Experience with system integration and API integrations. * Strong communication, interpersonal, and documentation skills. * Ability to work independently and as part of a team. * A passion for technology and a continuous drive to learn. * Relevant certifications (e.g., Microsoft 365, SQL Server) are a plus. In return for your hard work and commitment, our client offers great benefits, including: * Great team culture, within a supportive, stable and progressive business. * Competitive holiday allowance. * Pension scheme. * Free parking. * External benefits and reward scheme. * Generous staff discount