Returns Coordinator

Role Overview: proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for a Returns Coordinator to join our Egham team and play a key role within an established operation. This is an excellent opportunity for a highly organised and detail-oriented individual to contribute to the efficient management of the returns process while helping to drive continuous improvements across the department. The Returns Coordinator role is responsible for managing the administration for defective, damaged, or surplus materials requiring return to manufacturers or suppliers for repair, replacement, or credit. The role is critical in ensuring efficient administration, accurate record-keeping, and effective communication between internal teams and suppliers. You will Work closely with the Service, Projects, Procurement, and Warehouse teams. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities: * Process and manage Return Merchandise Authorisations (RMAs) with manufacturers and suppliers. * Coordinate the return, repair, replacement, and credit processes from initiation through to completion. * Maintain accurate records of all returns activity within company systems. * Track outstanding returns and proactively follow up with suppliers to ensure timely resolution. * Liaise with Service, Projects, Procurement, and Warehouse teams regarding returns status and requirements. * Verify supplier credits and ensure they are correctly processed. * Investigate and resolve discrepancies relating to returned goods, repairs, or credits. * Arrange shipping for materials where required. * Arrange collection for faulty or repaired items where required. Person specification: * Strong organisational skills with excellent attention to detail. * Ability to manage multiple tasks and priorities simultaneously. * Effective verbal and written communication skills. * Strong problem-solving and follow-up skills. * Highly organised and methodical. * Resolution-focused with a proactive approach. * Able to work independently and as part of a team. * Strong sense of ownership and accountability. * Resilient and able to work effectively under pressure to meet deadlines. * Competent in Microsoft Office applications, particularly Excel, Outlook. * Experience using CRM systems would be advantageous. Hours of work 40 hours per week, 9 hours a day, 8.30am-5.30pm, including an hour unpaid break, Monday-Friday. About Us: proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication. From reviewing technology to integration to post-deployment support, you’re in safe hands when you trust your AV and UC to proAV. We are recognised as one of the AV industry’s most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open. From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients’ business-critical AV systems architecture, products and technologies 24/7/365. Equality, Diversity & Inclusion: proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other’s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply