Admin and Customer Service Manager

PS Ltd is recruiting for an experienced Administration & Customer Service Manager to join a busy and growing business in Mansfield. Location: Mansfield Salary: £38,000 - £40,000 DOE Hours: Monday to Friday, 8:00am - 5:00pm Key Responsibilities * Manage and develop the administration and customer service team * Oversee workload planning, scheduling and resource allocation * Ensure efficient processing of all new and existing work instructions * Monitor KPIs, performance and service levels * Manage customer complaints and escalations through to resolution * Produce operational and performance reports for senior management * Drive process improvements and operational efficiencies * Support financial reporting, WIP management and cost control * Build strong relationships with customers, clients and stakeholders Requirements * Previous experience managing administration and/or customer service teams * Strong leadership and people management skills * Experience managing workloads, KPIs and service levels * Excellent organisational and problem-solving abilities * Confident handling customer complaints and escalations * Strong IT skills, including Microsoft Office * Customer-focused with a commitment to delivering high service standards To apply for the Admin and Customer Service Manager role, please do so online and a member of the team will be in touch