Car Dealership Assistant Service Manager

Main Dealer Aftersales Department experience is essential for this role *** Assistant Service Manager - Car Dealership £40k Basic, OTE £55k Borehamwood Permanent / Full Time Working Hours: * Monday to Friday: 8:00am – 6:00pm * No Saturday's unless required by the business to cover staff holiday/absence etc. Join a Busy Aftersales Department We are seeking a highly organised, resilient, and people-focused Assistant Service Manager to support the leadership and daily operation of a busy, high-volume automotive service department. This is a demanding but rewarding role within a fast-paced dealership environment processing approximately 70 jobs per day, where customer expectations are exceptionally high. Working closely with the Service Manager, you will play a key role in leading, motivating, and developing a team of automotive professionals while ensuring operational excellence, outstanding customer satisfaction, and strong departmental performance. Key Responsibilities Leadership & Team Management * Support the Service Manager in leading, managing, and motivating the service and aftersales teams. * Help foster a high-performance culture where success is recognised, rewarded, and underperformance is effectively managed. * Coach, mentor, and support team members to maximise individual and departmental performance. * Ensure the department is adequately resourced to meet customer demand and operational requirements. * Promote a positive, collaborative working environment focused on continuous improvement. Service Department Operations * Support the day-to-day management of the service department in a high-volume dealership environment. * Supervise and support the front-of-house aftersales team, ensuring exceptional customer service standards are maintained. * Assist with workshop loading, job allocation, and resource planning to maximise productivity and efficiency. * Monitor departmental workflows and proactively address operational challenges. * Work closely with senior management to identify and implement operational improvements. Customer Experience * Ensure consistently high levels of customer satisfaction and service delivery. * Handle customer concerns, complaints, and queries professionally, effectively resolving issues and maintaining positive customer relationships. * Drive a customer-first culture throughout the department. * Support the achievement of manufacturer and dealership customer satisfaction targets. Performance & Reporting * Assist with departmental reporting in line with group and manufacturer requirements. * Monitor productivity, efficiency, and key performance indicators (KPIs). * Support departmental revenue growth through effective upselling and service retention initiatives. * Contribute to achieving departmental financial and operational targets. Compliance & Standards * Ensure all manufacturer, company, and industry standards, processes, and procedures are consistently followed. * Maintain compliance with health and safety requirements and dealership policies. * Support continuous process improvement initiatives to enhance efficiency and customer experience. About You The successful candidate will be: * An experienced automotive aftersales professional with supervisory or management experience - this is essential. * Highly organised and capable of thriving in a demanding, fast-paced environment. * A strong communicator with excellent customer handling and conflict resolution skills. * Resilient under pressure and able to effectively prioritise competing demands. * Experienced in workshop planning, job allocation, and performance management. To find out more about this Assistant Service Manager vacancy, please apply to Stacey Hunt of ACS Automotive Recruitment Consultancy today