Parts Advisor

Parts Advisor Salary: £28,000–£34,000 + Bonus Location: Eastbourne Role Overview We are seeking an experienced and customer-focused Parts Advisor to join a busy automotive parts department. The successful candidate will be responsible for supplying vehicle parts and accessories to both internal workshop customers and external retail/trade customers, ensuring high levels of service, stock accuracy, and departmental profitability. This role would suit an experienced Parts Advisor looking to develop their career within a professional dealership environment. Key Responsibilities Parts Sales & Customer Service * Identify and supply vehicle parts accurately and efficiently. * Handle customer enquiries by phone, email, and face-to-face. * Develop relationships with retail and trade customers. * Promote parts, accessories, and manufacturer products. * Process customer orders and quotations. Workshop Support * Supply parts to technicians and service departments promptly. * Ensure workshop jobs are supported with correct parts availability. * Liaise with Service Advisors and Workshop Controllers regarding parts requirements. * Assist in reducing vehicle downtime through effective parts management. Stock Control * Maintain accurate stock levels and inventory records. * Receive, check, and book in deliveries. * Manage returns, warranty parts, and stock discrepancies. * Participate in stock counts and audits. * Monitor fast-moving and obsolete stock. Administration * Process invoices, credits, and purchase orders. * Maintain accurate parts records using dealer management systems. * Ensure all transactions comply with company procedures. * Support departmental reporting and documentation. Commercial Performance * Achieve parts sales targets and departmental objectives. * Identify opportunities to increase revenue and customer retention. * Support promotional activities and manufacturer campaigns. * Contribute to overall department profitability