Clinical Administrator

NHSP ID: 89545 Job Title: Clinical Administrator Department: Older Persons Community Mental Health Duration: This is a temporary role, and it is currently due to last roughly 12 weeks Location: The Julian Hospital, Bowthorpe Road, Norwich, NR2 3TD Working Pattern: 37.5 hours per week, Mon - Fri, 9am - 5pm Pay Banding: Band 3 – £14.05 per hour Trust: Norfolk and Suffolk NHS Foundation Trust Experience Required: Diary Management and Minute Taking experience Job Description * Provide accurate, prompt and efficient secretarial/administrative support to the clinical multi-disciplinary team which may include spreadsheets and reports. * Use electronic systems to input and access information as required by the clinical multi-disciplinary team. * Deal with and process all types of patient referrals liaising directly with General Practitioners, clinical staff including medical staff from other areas. * Liaise with clinical team members in relation to urgent referrals or other emergencies. * Provide non-clinical information to patients and families, where necessary, including cancellation of appointments. * Take and process minutes for teams (across the Locality). Communication * Contribute to effective communication by liaising with internal and external parties and agencies as required on behalf of the team. * Deal with correspondence and communication liaising, prioritising and co-ordinating with the clinical team. * Deal with telephone calls and general enquiries and maintain an efficient message system co-ordinating with team members. * Liaise in a professional manner with each member of the team, providing relevant information. * Maintain a clear code of conduct and high standards of customer service in terms of dignity, respect and excellent customer service to all internal and external customers. Service Development * Participate in ongoing audits and service development as directed by Line Manager. * Assist the Business Support Manager in relation to developing policies and procedures. Knowledge & Training * Maintain own professional development portfolio and participate in appropriate training programmes and ensuring annual attendance for mandatory training * Diary management as required for team members to include appointments / meetings, regular commitments to assist in organising the workload. * Ensure confidential information is retained and stored in line with Trust policy in an efficient and effective manner. * Use set procedures to undertake administrative and secretarial functions around legislative procedures i.e. Mental Health Act, Mental Capacity Act. * Attend and contribute to internal/external meetings relevant to the post as delegated by the line manager. * Provide cover for other administrative staff during holidays and sickness, across the Locality. * Liaise with maintenance departments as delegated by line manager regarding buildings and general maintenance. * Liaise with IT departments as delegated by line manager regarding problems / faults with electronic equipment etc. * Be responsive, adaptable and flexible to working across the locality bases. * Undertake other appropriate duties as directed, being adaptable and flexible to service needs and changes across the locality