Resource Planning & Scheduling Analyst

Resource Planning & Scheduling Analyst Derbyshire| Full time Onsite (Mon – Fri) | £32,000–£36,000 + Package Are you an experienced contact centre Resource Planner or Scheduler with hands on experience using a WFM tool and the ability to influence and protect operational performance and Service Levels by proactively optimising schedules, adjusting staffing profiles and maintaining effective resource plans? If so, this is a first-class opportunity to join an established Resource Planning team. The role is fully onsite (Mon – Fri) and provides a competitive base salary of £32’000 - £36’000 (depending on experience) and broad benefits package. What You’ll Do * Own and manage the short-term resource planning cycle (> 8 weeks) * Verify the demand forecast prior to creating a rolling schedule pattern that you’ll optimise regularly to cater for local changes, events and alterations in expected demand * Effectively manage ‘off-line’ activities to ensure optimal resource availability * Analysis performance trends to adjust forecast accuracy and schedule optimisation * Optimise and improve the use of the WFM platform * Spot trends and risks to improve future planning. * Influence stakeholders in best practice planning processes What We’re Looking For * Experience within a contact centre Resource Planning or Workforce Planning team * Strong knowledge of creating, releasing and optimising staff schedules * Hands-on use of a leading WFM platform ( NICE, Verint, Calabrio, Alvaria) * Competent Excel & analytical skills * Proactive relationship building and stakeholder engagement abilities * A proactive mindset with a focus on continuous improvement. What You’ll Get * Competitive salary * Broad Benefits Programme * Superb coaching, mentoring and support * Onsite Parking Ready to apply or learn more? Please contact us as directed