European Operations Coordinator

Our client, one of the largest independent freight forwarders in the midlands, offering worldwide transport services by air, road and sea, are looking for a European Operations Coordinator to be based at their offices in Redditch, Worcestershire. On Offer: * Opportunity to join a highly regarded logistics specialist * Based at a modern purpose-built office * Offering an attractive salary up to £35K, dependent on skills and experience * Contributory Pension * Working hours: Monday – Friday, 8:30am – 5:30pm Main Purpose of the Role: Reporting to the Operations Manager, this position forms part of the existing Road Freight Forwarding Operations Team. It requires the jobholder to coordinate the day to day UK & European road transport sections and all of the related administration. To build relationships with the existing clients and always deliver a high standard of customer care at all times. Duties and Responsibilities: * Manage the day to day bookings of European freight forwarding jobs * Processing where appropriate both export and import customs clearance. * Raising job files and all of the appropriate paperwork * Processing jobs through Multifreight software system * Extensive client liaison to include quotations, follow up, bookings and problem solving * Extensive supplier liaison to include rate negotiations, bookings and problem solving * Internal liaison with the Sales Team, assisting with quotations and service information * Managing the jobs from start to finish in line with the client expectations and communicating effectively any service issues * Maximising the gross profit by negotiating with the supplier base * Proactively contacting the existing clients to maximise business potential * Invoicing jobs on completion * Populating internal analysis and key statistics * To be involved in the operations and sales meetings, where current jobs, quotes, problems, entertaining and other relevant topics are discussed along with the previous week’s trading activity To be Considered: * Must have European road freight forwarding or UK transport operations experience * Strong Customer Service or Sales experience in rate negotiations and delivering quotations * Good communication skills * Good organisational skills * Good attention to detail * Can work to deadlines and handle pressure * Quick thinker / Problem solving * Self-motivated and enthusiastic character For full details, please contact Willis Global – a leading Recruitment Consultancy for the Supply Chain & Logistics industry