Repairs Manager

Repairs Manager Loughborough Estate Management Board (LEMB) is a resident-led housing management organisation providing housing, repairs, and estate services to the local community. Working in partnership with Lambeth Council, LEMB is committed to delivering safe, high-quality homes and excellent customer service while ensuring value for money and compliance with all regulatory requirements. Position: Repairs Manager Reports to: Neighbourhood Services Director Responsible for: Multi-Trades Team, NICEIC Electrician, Caretaker/Store Person, Gas Engineers, and Surveyor Hours: 37 hours per week Repairs Manager Day-to-Day Duties * Lead and manage the Repairs and Asset Management Team, ensuring an efficient, customer-focused repairs and maintenance service. * Oversee responsive repairs, planned maintenance programmes, and contractor performance across the estate. * Manage repairs budgets, monitor expenditure, and identify opportunities to improve value for money. * Procure, tender, and manage repairs and maintenance contracts, ensuring compliance with procurement requirements. * Ensure statutory compliance relating to gas safety, fire safety, health and safety, risk assessments, COSHH, and CDM regulations. * Monitor property condition and develop planned maintenance and cyclical works programmes. * Investigate and respond to complaints, complex enquiries, Ombudsman cases, and stakeholder correspondence. * Produce reports and performance updates for senior management, the Board, and external stakeholders. * Support capital works projects and represent LEMB at project meetings. * Manage, coach, and develop staff, including recruitment, induction, training, and performance management. * Deputise for the Neighbourhood Services Director when required. Repairs Manager Requirements Qualifications * Degree or equivalent qualification, professional experience, or technical expertise in construction, asset management, property maintenance, housing, or a related field. Experience * 5–7 years' experience in a repairs, maintenance, asset management, or property services leadership role. * Experience managing contractors, procurement processes, and maintenance budgets. * Experience leading and developing operational teams. * Experience monitoring compliance and delivering statutory health and safety requirements. Skills & Knowledge * Strong understanding of repairs and maintenance operations, procurement, schedules of rates (SOR), and contract management. * Knowledge of gas safety, fire safety, health and safety legislation, risk assessments, COSHH, and CDM regulations. * Excellent leadership, communication, and problem-solving skills. * Ability to manage budgets, analyse performance, and implement service improvements. * Competent in Microsoft Office and IT-based management systems. * Strong organisational skills with the ability to prioritise workload and meet deadlines. Benefits * Opportunity to lead a key service within a resident-focused housing organisation. * Direct responsibility for improving homes, estate services, and resident satisfaction. * Management and leadership experience within a senior operational role. * Professional development and training opportunities. * 37-hour working week. * Opportunity to contribute to strategic decision-making as part of the management team. * Meaningful work supporting local communities and maintaining safe, high-quality homes