Service Desk Engineer (Spanish speaking)

Service Desk Engineer (Spanish speaking) * Runcorn (3 days per week in the office) * £25,000 to £30,000 per year (+ Overtime + On Call) * Plus an excellent company benefits package The Opportunity: ISR are recruiting for a Service Desk Engineers fluent in Spanish to support our client’s UK and EU based IT systems. Aside from being Bi-lingual, you will have some basic knowledge or interest in IT and be looking to work in front-line role you will offer a first-class customer experience. You will undertake 3 months of training on company systems and support duties, before joining the company on call rota (1 week in 4). Skills and Experience: * Bi-lingual with professional proficiency in English and Spanish. * Proven experience working in a technical support or service desk role. * Excellent customer service skills and the ability to provide accurate and clear responses. * Excellent prioritisation skills and the ability to work methodically. * Any IT based certifications would be highly beneficial (MCSA, CompTIA, CCNA, ITIL, etc.). Role and Responsibilities: * Provide 1st Line technical services across systems in the UK, as well as supporting employees in Spain. * Diagnose and troubleshoot issues across multiple technologies. * Escalate complex issues appropriately to senior members of the team or specialist support functions. * Deliver a high standard of customer service and communicate clearly and professionally with colleagues at all levels. * Work to agreed SLAs and KPIs. Applications: Please contact James here at ISR to understand more about how our client are growing their teams across a number of key areas and how you can become a part of their expanding business as they look to develop their capabilities further in the Transport Technology sector