Parts Supervisor

Market 36 Recruitment are currently recruiting for a Parts Supervisor on behalf of our client based in Wymondham, Norfolk. This is an excellent opportunity for an experienced and customer-focused individual to support the day-to-day operation of a busy parts department and showroom. Reporting to the Parts & Retail Manager, you will play a key role in delivering outstanding customer service, supporting the team, managing stock control activities, and ensuring the showroom is presented to a high standard. You will also act as the escalation point in the Manager’s absence, helping to maintain operational efficiency and team performance. Roles & Responsibilities * Support the daily operation of the parts department and showroom, allocating tasks where required. * Deliver excellent customer service, responding to enquiries in person, over the phone, and via email. * Maintain high showroom standards, ensuring products are well-presented, correctly priced, and fully stocked. * Process customer sales, quotations, and orders efficiently and accurately. * Source parts from suppliers and other company branches when required. * Coordinate stock transfers between depots and assist with stock management activities. * Carry out regular stock checks and support stock control procedures. * Handle point-of-sale transactions, including cash and card payments, and generate invoices. * Promote products and special offers while identifying opportunities to maximise sales. * Assist with deliveries, including loading, unloading, and packing goods. * Build and maintain strong working relationships with customers, suppliers, and internal departments. * Keep up to date with product knowledge through supplier training and company updates. * Support departmental targets and wider business objectives. * Ensure compliance with company policies, procedures, and health & safety requirements. * Act as a point of escalation and provide support in the absence of the Parts & Retail Manager. Experience, Skills & Qualifications * Previous experience within a retail, showroom, or parts department environment. * Sales experience with a customer-focused and target-driven approach. * Knowledge of horticultural, agricultural, or related machinery products. * Experience of stock control and inventory management. * Strong organisational skills with the ability to prioritise workload effectively. * Excellent communication skills across face-to-face, telephone, and email interactions. * Confident handling customer transactions with accuracy and attention to detail. * Ability to build positive relationships with customers and colleagues. * Comfortable using IT systems, including email and standard computer applications. Hours 39 hours per week: Monday to Thursday: 8:00am – 5:00pm Friday: 8:00am – 4:00pm 1-hour unpaid lunch break daily Overtime available as required, including Saturdays during seasonal peak periods such as harvest. * Time and a half paid after completion of 39 hours Monday to Friday. * Sundays and Bank Holidays paid at double time. Salary Competitive salary dependent on experience. Market 36 Recruitment Ltd cover a range of sectors including Commercial, Industrial, Engineering, HR & Finance & ITAD. This vacancy is being advertised by Market 36 Recruitment Ltd. We operate as an Employment Business for temporary roles and as an Employment Agency for permanent roles