Customer Service Administrator

Customer Service Administrator £26,000 - Full Time / 35hrs per week Monday to Friday 9 am to 5 pm (hybrid working 3 days office / 2 days from home) We have an exciting opportunity for a Customer Support Advisor within the Postings team.  Reporting to the Customer Support Team Leader, the Customer Support Advisor will play a key role in delivering a best-in-class customer experience throughout the customer journey. Your key responsibilities include: • Undertake customer service payment processing activities, delivered against agreed Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). • Managing the daily control and reconciliation of unallocated payments, ensuring cash postings and refunds are accurately to customer accounts within agreed timescales. • Delivering excellent customer service by taking ownership of payment-related queries and resolving issues efficiently and effectively. • Handling daily customer payment activities and allocating payments via the customer management system. • Maintaining control of Experian records in relation to keeper changes. • Managing personal daily, weekly and monthly workloads to ensure an efficient and effective service, including meeting month-end posting requirements. What shifts would I be working? 35hrs per week Monday to Friday 9 am to 5 pm In return our client offers a competitive benefits package including: Competitive salary 15% contributory pension Discretionary bonus 33 days annual leave Life Assurance (x4) Wellbeing initiatives Please note that all successful candidates will be subject to background checks, which include 5-year work references, criminal background checks and credit checks. Interested? Get in touch with David Colquhoun at (url removed) or (phone number removed) – for a confidential chat about this exciting new Complaint role. HRC Recruitment is an equal opportunities employer and all applications will be treated as such