Customer Service Administrator

Customer Service Administrator * £26,378 * 37 hours per week * Permanent role Our client, a blue chip company with a busy office and production division based in Basingstoke, is looking for a Customer Service Administrator to join their team. This a permanent Customer Service Administrator role with great working hours: Monday - Wednesday - (Apply online only) Thursday (Apply online only) Friday (Apply online only) This role requires experience within a customer service / administration environment. You will also need good PC skills - word, excel and outlook. Full training will be provided but experience in an office environment is essential. Overview: To provide an office based link between customer and Company in order to satisfy queries, record & resolve problems and ensure a high standard of customer care in accordance with our customer commitment. Responsibilities: * Respond to customer queries * Maintain traceability of Customer Communication through use of logs and administering the Customer Service email account * To build good working relationships with your customer base in order to effectively and efficiently deal with their day-to-day needs * To maintain their accounts and update when needed * To complete all calls according to schedule * Fostering good working relationships within your immediate team and across all Departments. * Positively promote the company and use professional and polite language in all spoken and written communication. Attending all mandatory in-house training. * Use of in-house IT systems relevant to your role (Full training given) * To work closely with your Customer Service Executive to meet and exceed our Company's Customer Commitment * To ensure Managers, Supervisor and colleagues are informed of all necessary information * Complete all calls according to schedule * Process all documentation correctly and maintain files and records according to procedures Expand business/obtain appointments from customer base * Action messages received. Do you have the experience and skills required for this role? If so, please apply today. Interviews take place week commencing 8 June. Please email your CV or call Kate on (phone number removed) for more details