Credit Control

Credit Controller Location: Sutton Coldfield Department: Credit Control Salary: Up to £31,000 Benefits: 30 days annual leave + bank holidays About the Role We are looking for a proactive and detail-oriented Credit Controller to join a dynamic and fast-paced finance team. In this role, you will take ownership of a diverse customer portfolio, managing a high volume of accounts while building strong relationships with both internal teams and external clients. This is a fantastic opportunity to work in a collaborative environment where your decision-making, negotiation skills, and ability to prioritise will directly impact the business. What You'll Be Doing Customer Account Management Oversee a portfolio of approximately (phone number removed) customers, managing accounts of varying values Proactively manage customer balances, ensuring timely collection of outstanding debts Maintain strong working relationships with customers to support prompt payment and query resolution Credit Control & Collections Contact customers via phone, email, and workflow systems to ensure payments are received on time Investigate and resolve account queries to reduce payment delays Escalate overdue accounts when required, including liaising with legal representatives Order & Risk Management Review and release held sales orders, balancing customer needs with credit risk Monitor accounts to ensure adherence to agreed credit limits and payment terms Assess creditworthiness for new and existing customers using financial reports and data Analysis & Reporting Review credit reports and financial statements, identifying any potential risks Support decision-making by analysing account performance and financial data Maintain accurate system records across multiple platforms Collaboration & Support Work closely with internal teams, including sales and branch colleagues, to resolve issues and improve collection outcomes Participate in branch visits where required to strengthen relationships and processes Contribute to team targets and deadlines in a high-volume environment What We're Looking For We are seeking someone who thrives in a fast-moving environment and enjoys managing multiple priorities while maintaining accuracy and attention to detail. Key skills and experience include: Proven experience in credit control or collections Strong communication and relationship-building skills Confident negotiator with the ability to resolve issues effectively Excellent organisation and time management skills Analytical mindset with the ability to interpret financial information Comfortable working across multiple systems and platforms Resilient under pressure with a flexible, team-focused approach Why Join? Competitive salary of up to £31,000 Generous holiday allowance: 30 days + bank holidays Opportunity to manage your own portfolio and make an impact Supportive and collaborative team environment Exposure to a wide range of customers and financial scenarios At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data